Refund policy
Last updated: August 27, 2026
At KICKYARD, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the conditions below.
Returns
You may request a return within [14/30] days of receiving your order.
To be eligible for a return, the item must:
- Be unworn and unused;
- Be in its original condition;
- Include the original packaging, tags, and accessories;
- Show no signs of wear, damage, washing, alteration, or misuse.
To request a return, please contact us at suporte@kickyard.com with your order number and the reason for your request.
Please do not send products back without first contacting our support team.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, when applicable, may be non-refundable except where required by law.
Exchanges
If you need a different size or model, contact us at suporte@kickyard.com. Exchanges are subject to product availability.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number and clear photos of the item and packaging.
We will review the issue and provide an appropriate solution in accordance with applicable consumer laws.
Promotional Orders
Orders placed as part of a promotion, including multi-pair offers such as Buy 1 Get 2, may require all items included in the promotional bundle to be returned in order to qualify for a full refund.
Any specific conditions displayed at checkout or on the promotional offer page will also apply.